top of page
  • Black Facebook Icon
  • Black Instagram Icon
  • Black Pinterest Icon

Shipping Policy

All of our plushies are made to order with love and care, so please allow 5–7 business days for creation. Once shipped, delivery typically takes 7–10 business days depending on your location, meaning you can expect your plushie to arrive within 2–3 weeks from the date of purchase. Shipping rates are calculated at checkout, and you’ll receive a tracking number once your order is on its way. While we strive to deliver within the estimated timeframe, occasional delays may occur due to holidays, customs, or carrier issues. For any questions or concerns, feel free to contact us via Instagram @shirleyheartcrafts!

Return & Cancellation Policy

Due to the made-to-order nature of our plushies, we do not accept returns, exchanges, or cancellations. Each order is crafted specifically for you, and materials are purchased individually for every plushie. Please double-check your order details before checking out. Thank you for shopping with us!

bottom of page